Returns Policy

Personalized Products

I don't accept returns on custom-made and personalized items. I want to emphasize this because all of my creations are handmade and truly very personal. When you select colors, fabrics, and embellishments, you're essentially co-creating something completely unique, something that reflects your own personal style. And since each piece is made especially for you, I unfortunately can't accept returns on these orders.

I understand that you want to be sure about your purchase, and that's important to me too. But with personalized items, it's a little different. Imagine ordering a portrait of yourself – the artist couldn't just sell it to someone else afterward, right? It's the same with my creations. I put a lot of love and care into each and every piece, and they're made exactly to your specifications.

That's why I invite you to take a close look at my collection and envision how your unique accessory will look. I'm confident that you'll appreciate the craftsmanship and the special care I take in creating each of my pieces. I'm not just a shop; I'm a studio where every detail is important and made with a lot of love and dedication.

Why is this the case? (A little legal explanation, but still easy to understand)

From a legal standpoint, personalized items are considered "custom-made orders." This means they are created specifically for you and cannot be sold to another customer. That's why consumer protection law makes exceptions for these types of goods regarding returns. I want to be completely honest and transparent with you, so I'm explaining exactly how things stand.

I hope this explanation is helpful for you. If you have any further questions, please don't hesitate to contact me! I'm happy to help.

Non-Personalized Products

I want you to be absolutely thrilled with your purchase. So, if for any reason you're not entirely happy with a non-personalized item, you can return it within 14 days of delivery. Just make sure it's returned in the same condition you received it – unused, undamaged, and in its original packaging. I’m here to help make the return process as easy as possible, so please don’t hesitate to reach out.

EU Right of Withdrawal

This right of withdrawal is something I offer only for non-personalized items. As an EU consumer purchasing non-personalized goods from my atelier, you have a legal right to withdraw from our contract (as per Directive 2011/83/EU) within 14 days of receiving the items, without needing to explain why. To use this right, please let me know clearly that you wish to withdraw from the contract. You can do this using the contact form on my website. After you’ve told me you’re withdrawing, you’ll need to send the items back without unnecessary delay, and within 14 days of telling me at the latest. The items should be returned in the same condition you received them.

Exceptions

While we strive for customer satisfaction, we are unable to accept returns on certain items. Personalized items, by their very nature, are made to order and cannot be resold, making them exempt from our return policy. Similarly, for the health and safety of all our customers, we cannot accept returns on baby products once they have been shipped.

Damage During Shipping

I understand how frustrating it can be to receive a damaged item. While I do everything I can to ensure your order is packaged with care, I unfortunately cannot control what happens to it during shipping. Therefore, I am not responsible for any damage incurred during transit. In the unfortunate event that your item arrives damaged, please contact the shipping carrier immediately to file a claim. They are insured for such situations and can assist you with the claims process.

Lost or Stolen Packages

While I take every precaution to ensure your order is packaged and shipped correctly, I cannot be held responsible for lost or stolen packages once they have been handed over to the shipping carrier. At that point, the shipping carrier assumes responsibility for the package's safe delivery. If you believe your package has been lost or stolen, please contact the shipping carrier directly to initiate a claim.