Returns and Adjustments

Two Different Things

There are two kinds of pieces here, and two different rules apply. A piece begun on your commission, in colors and details we chose together, cannot be returned, but it can be adjusted. A non-personalized item bought ready from the site can be returned within 14 days. Here are both, in detail.

Commissioned Pieces: Adjustments Instead of Returns

When a bag has been begun because of you, it cannot go to another woman. Imagine commissioning a portrait of yourself. The artist could not sell it to someone else afterwards. That is why the law provides that the right of withdrawal does not apply to goods made to the consumer's specifications.

I don't want that to hold you back, though. So you have a right to adjustments: if something about the finished piece doesn't sit right, write to me and we fix it together. We talk before I begin, and we talk after it arrives, until it is truly yours.

Non-Personalized Items: Returns Within 14 Days

If the item was not made to your order, you may withdraw from the purchase within 14 days of delivery, without giving a reason. Return it in the condition you received it: unused, undamaged, and in its original packaging.

How it works: write to me that you want to return, and send the item back within 14 days of your message. The cost of the return shipment is yours. I refund the full amount, including standard delivery, within 14 days of receiving the item back, by the same method you paid with.

Baby Items

Moses baskets and baby items cannot be taken back once they have shipped, for hygiene reasons and to protect my customers. That is why we talk especially carefully before those orders: colors, sizes, everything.

Damaged Shipments

If a piece arrives damaged, photograph it together with the packaging and write to me right away, within 3 days of delivery at the latest. I will repair it, replace it, or refund it, whichever is right for the case.

Questions

Write to me through the contact form or at contact@stanislavachimeva.com. I answer personally.