Returns and Adjustments

Adjustments Instead of Returns

Every piece here is begun on your commission, in colors and details we chose together. That is why it cannot be returned, but it can be adjusted.

When a bag has been begun because of you, it cannot go to another woman. Imagine commissioning a portrait of yourself. The artist could not sell it to someone else afterwards. That is why the law provides that the right of withdrawal does not apply to goods made to the consumer's specifications.

I don't want that to hold you back, though. So you have a right to adjustments: if something about the finished piece doesn't sit right, write to me and we fix it together. We talk before I begin, and we talk after it arrives, until it is truly yours.

Baby Items

Moses baskets and baby items cannot be taken back once they have shipped, for hygiene reasons and to protect my customers. That is why we talk especially carefully before those orders: colors, sizes, everything.

Damaged Shipments

If a piece arrives damaged, photograph it together with the packaging and write to me right away, within 3 days of delivery at the latest. I will repair it, replace it, or refund it, whichever is right for the case.

Questions

Write to me through the contact form or at contact@stanislavachimeva.com. I answer personally.