Delivery Policy

Free Delivery

Your order will be carefully packaged and shipped via a reliable delivery company free of charge. You will receive a tracking number to monitor the progress of your shipment. Please note that delivery times may vary depending on your location.

Exceptions to Free Shipping

Certain large or heavy items, such as baby Moses baskets, are excluded from our free delivery policy. Due to their size and weight, these items require specialized handling and shipping, which incurs additional costs. These costs are reflected in the shipping fees applied at checkout for these specific products. Please refer to the product page or our full shipping policy for detailed information on shipping costs for oversized items.

Shipping Carriers

To ensure reliable and efficient delivery of your orders, we partner with reputable shipping carriers. The specific carrier used for your order may vary depending on the destination, package size, and shipping method selected at checkout. Below are some of the carriers we frequently utilize for deliveries to our most popular destinations.

Bulgaria

For deliveries within Bulgaria, we primarily work with Speedy and Econt. These are the most widely used and trusted courier services in Bulgaria, offering extensive coverage and reliable delivery across the country.

Germany

For deliveries within Germany, we commonly use DPD and Deutsche Post. These are among the most popular and reliable shipping providers in Germany, offering a variety of shipping options to meet different needs and budgets.

United States

For deliveries within the United States, we primarily use the United States Postal Service (USPS). USPS offers a wide range of services, from standard ground shipping to expedited options, allowing us to provide flexible delivery options for our US customers.

Customs and Import Duties

Buyers are responsible for any customs duties, taxes, or fees imposed by their country. We are not responsible for any delays or additional charges incurred due to customs clearance.

Damaged, Lost or Stolen Packages

I am not responsible for any damage during transport, lost or stolen packages once they have been shipped. Please contact the shipping carrier support directly to resolve those issues.